and answer calls to the ServiceDesk. 4. Troubleshoot basic issues with Windows and Apple computers, printers, network.... Create and maintain ServiceDesk documentation regarding processes and procedures. 11. Perform End-User Training. 12. Work...
Direct and manage the ServiceDesk Manager in achieving the defined SLAs and in managing escalations and ensuring efficient... resolution of IT issues Set up the ServiceDesk KPIs and perform quarterly ticket audits ensuring that the KPIs...
ServiceDesk team as required. They will be responsible for the creation of SOPs for the purpose of knowledge transfer... to ServiceDesk technicians. They report and work directly with the Regional IT Manager. KEY DUTIES AND RESPONSIBILITIES: Provide...
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