from the customers through the Helpdesk. Understand technical requirements and collaborate with cross-functional teams... with a globally distributed team and managing offshore teams is a must. Experience working on helpdesk support services in an ITSM...
Manager Duties: Provides daily supervision and direction to helpdesk team Manage personnel who serve as the first point... of contact for troubleshooting hardware, software, PC, printer, and Network issues Assigning and tracking helpdesk tickets Tracking, reporting...
implementation and set up of Treasury Management Products and Services as well as providing ongoing helpdesk support to cash... inquiries in a helpdesk environment in conjunction with monitoring the queues and logging call activities. Monitoring incoming...
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